Silly Season in the salon:
As we approach this very busy season for the client it's social party work family events for us the stylist it's that balance of trying to fit everyone one in keep everyone happy, I say balance because it's so easy to get caught up in the busy rush and forget the service take short cuts over book to the extent of upsetting maybe even loosing clients.
Remember its all about time management and being organised but also remembering you only have one pair of hands.
You still need to offer the best service experience that consultation that recommendation for products and maintenance.
A quote was posted on a group i manage yesterday:
As a consumer. I would really appreciate if a lot more hair salon would prescribe products / recommend / give advice to help maintain or improve the condition / styling of hair.
This was posted in response to a topic i posted but it goes to show that clients do want advice help guidance it's what they come to you the professional for.
If we get so wrapped up in the seasonal over booking something must suffer normally service!
Offering advice on products and how to maintain manage a style once home is part of the support and follow up service we should offer.
Yesterday someone who i class as a friend but also very much respect posted some thoughts on busy days in the salon and increasing revenue whilst still offering a service here is the link.
http://thesalonsuccessclub.ning.com/profiles/blogs/you-can-fit-more-money-in-your
The author of this blog article Karen Lynch offers so much wonderful help and advice to many she also publishes a book that revolves around salon Service, Consultation, Sales
http://www.doubleyoursalonsales.com/
Back to the busy season making appointments and sticking to them staying on time is key to staying in control it is the job of the receptionist to run the front desk handle clients booking, and sometimes those late arrivals that can destroy a day. for you but also all clients booked because of this one lateness the knock on effect will impact everyone i suggest a 15minuite rule later than that it's rebook for this to work you have to be consistent all year round about this policy don't implement it the weeks running up to the Christmas season.
If you want to take advantage of all the extra season business extend your hours don't over book your day beyond what is possible work harder in December take some time in January it's all about balance
your clients will respect you much more than if you keep them waiting short change on service or make a mess through rushing.
enjoy the season embrace it stay positive have fun
http://www.back2myroots.co.uk/
No comments:
Post a Comment