What is it that holds salon owners back from asking for help and advise seeking the help of a professional salon consultant? What makes salon owners wary of accepting offers of help and guidance?
Why are many salon owners stylist's so hesitant to consider alternatives possible new a ways of looking at situation old repeating issues and problems.
Could a personal salon coach help you and your team.would you allow them to share their thoughts and experience with you?
These might be aspects of operational business improvement, salon training staff development. What holds us back from facing up to personal assessment and growth?
We can hide behind a mask!
What is it that holds so many of us back?
After many visits to many salons talking with some owners who have been kind enough to allow me a little time I have concluded it's.
Three issues:
Trust, Fear, Money!
We can face up to things ask for help!
Not always in this order but one or all of the above. I see so many salon's struggling to find an identity. So many al trying the same approach to find an endless stream of new clients. As one new salon open's one just down the road fails. Constant signs in windows experienced stylists required.
Yet in these same salons. The staff are standing around or maybe seated on the nice garden set out front of the salon smoking.
Is it not time to take a step back and really look at what you have and the direction you are going in ? If that direction is backward or stationary then you need help.
We all need help from time to time.
It is so easy to wonder off the path we have chosen or the course we have laid in. It's time like these that an out side set of eyes a fresh approach can help.
Will it does it cost? Yes of course but it should be that you pay by result! Or that the results are such that it was a good investment.
We talk so much about training continued skill up dates .Why not business maintenance and check up
from goals to vision to staffing and training?
I see many salons now also calling them selves an academy. These same salons are not very busy are posting adds constantly for staff . Why would any stylist pay to do a one day or one week course at an establishment like this ?
Training of young creative trainee's is the same deal. It's not just cheap labor! Be they employed or on some government scheme they still should get the highest standard of training possible.
If you are running a salon teaching training skills at any level are you team qualified to do this?
Maybe you should be concentrate on the salon and not have the school /academy leave that to the colleges and certified establishments!
Reach out for that hand of help!
Taking on an apprentice is a huge commitment when you really consider the journey. A young and impressionable trainee fresh out of school . Over a given period lest say 3 years you teach them every aspect of our industry not just practical and theory. Also communication service and consultation skills,
You also become a mentor to young person who you will influencing as they move from young adult into a fully qualified free thinking fully trained adult and hopefully a professional stylist.
Can you are you equipped for this ? Is you salon do you have the right team in place? Time to be honest!
Just like having certain skills or specialising in any given field be it Colouring. Cutting. Up/do wedding and event hair. Training is a skill to be learned. Maybe many of us should decide what we really want! Maybe owning and managing your salon should be enough for you if so make it the best it can be surround your self with the right people.
Never forget that our business is built on what I call the.
" The Three R's' Reputation. Recommendation. Retention!
It's not built on that constant looking for new clients, it's looking after what you have!
It's investing in your self and your business and those around you.
Its relating to your clients addressing their issues, listening to them . Being honest open and genuine. remembering little things about them their life that last visit or conversation. health issues worries confidences should be kept 'Never discussed'!! Rather than talking about your self the coming week end the holiday the normal hip pocket who cares conversations so often associated with the hair salon and stylists.
Remember it is possible to have a long term last relationship with your client care for them and they will care for and about you they will help you build a successful business.
Loyalty. Respect. The attributes we earn through our actions. The service we offer.the care we take.
Mike B2MR
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