Thursday, 25 November 2010
Silly Season in the salon:
As we approach this very busy season for the client it's social party work family events for us the stylist it's that balance of trying to fit everyone one in keep everyone happy, I say balance because it's so easy to get caught up in the busy rush and forget the service take short cuts over book to the extent of upsetting maybe even loosing clients.
Remember its all about time management and being organised but also remembering you only have one pair of hands.
You still need to offer the best service experience that consultation that recommendation for products and maintenance.
A quote was posted on a group i manage yesterday:
As a consumer. I would really appreciate if a lot more hair salon would prescribe products / recommend / give advice to help maintain or improve the condition / styling of hair.
This was posted in response to a topic i posted but it goes to show that clients do want advice help guidance it's what they come to you the professional for.
If we get so wrapped up in the seasonal over booking something must suffer normally service!
Offering advice on products and how to maintain manage a style once home is part of the support and follow up service we should offer.
Yesterday someone who i class as a friend but also very much respect posted some thoughts on busy days in the salon and increasing revenue whilst still offering a service here is the link.
The author of this blog article Karen Lynch offers so much wonderful help and advice to many she also publishes a book that revolves around salon Service, Consultation, Sales
Back to the busy season making appointments and sticking to them staying on time is key to staying in control it is the job of the receptionist to run the front desk handle clients booking, and sometimes those late arrivals that can destroy a day. for you but also all clients booked because of this one lateness the knock on effect will impact everyone i suggest a 15minuite rule later than that it's rebook for this to work you have to be consistent all year round about this policy don't implement it the weeks running up to the Christmas season.
If you want to take advantage of all the extra season business extend your hours don't over book your day beyond what is possible work harder in December take some time in January it's all about balance
your clients will respect you much more than if you keep them waiting short change on service or make a mess through rushing.
enjoy the season embrace it stay positive have fun
Posted by mike at 23:57
Wednesday, 3 November 2010
Health and safety in the Salon :
Not a topic that i really ever thought worthy of writing about! that is until now this really is so very important for it effects us our clients our daily lives.
We are exposed to so many products chemical processes, we breath fumes, we handle products, we apply them onto our clients.
We expose these chemicals to heat be it from dryers to streamers to very hot ceramic irons, how often do we really take the time to think are they safe do i know what reaction may take place can i explain fully what this process is doing to my client
Do i have all the facts all the knowledge and skill to make this safe?
Going back to past topic's Service is key to success so is safety, as is the consultation for it is through consultation that we get the facts to know if a chemical process might be possible i say might be for we may still have to do skin test and or a strand test.
When i first came across the term COSHH Control of substances hazardous to health:
I thought here we go health and safety gone wild.
More over legislation by bodies out of touch with the workings of a hairdressing salon.
Having suffered as most stylist have done with skin issues especially when training all day shampooing having breathed in way to many fumes! having coloured hair, highlighted hair, for years without wearing gloves or protection i have to say the regulations make sense.
But so much of it is common sense I think sometimes we are put off because with all the regulations because they are written and taught to us like we are all idiots.
Service and safety.
I will attempt to touch on the key issues of safety in the salon but a good guide to own maybe even have in the salon is Hairdressing the foundation NVQ has a great deal of information.
Also great site with so much information on many topic's
In 1974 health and safety act was born to this day it is continually updated.
For me up dates of health and safety is key especially given the ever changing world of products available to us and how to use them.
With the high heat styling tools and flat irons we have to be aware of the danger from heat damage and also the effects from fumes when Chemistry and heat come together, this can be a danger to stylists and clients.
Sometimes these effects are not readily noticeable we have to be aware to the danger understand the chemistry the process cause and effect.
Stay current search the internet for products reviews ask questions, be informed for both your sake and your clients: all common sense!!!!!
Heat and chemicals Fumes : breathing, vision,
I have said that service and safety go together so does consultation and safety with out doing a full in depth consultation how do you establish the history of any chemical work done on a clients head? how do you know that it will not cause a heat reaction causing hair to melt maybe even scalp burn.
If this happens you as the professional are responsible question, question, look, touch. if needed strand test. all this come sunder health safety !!!!!
Below a list of topic's all key to salon health safety, the salon and it's staff all work together so taking care of the salon making it and maintaining it as a safe healthy palace is everyone responsibility.
Key roles such as record keeping, regular checks should be carried out by designated staff members.
As a salon owner having your self or a staff member with basic first aid is a good course of action i think everyone should do a basic first aid and CPR course well worth knowing.
Safe disposal of products chemicals old sharp objects:
Work place safety, [wet floors. fire safety, electrical, or gas]
Safe salon environment. protection, storage,
Being environmentally aware.
First aid. Training, procedures,
Health hygiene, infection, sterilisation,
The above list of subjects out lines different areas that need to be addressed the days of owning running a salon or just doing hair from home do not allow for complacency with regard to health and safety and liability issues not knowing is not an excuse when things go wrong or accidents happen!
Stay informed offer the highest standard of service in the safest setting possible.
Need help or advise contact me via my web site: thanks MikeB2MR